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Shipping & Returns

We aim to have your order ready to ship in 1-3 business day from the receipt of your order. Our team will reach out to you to allocate you with a delivery slot and we aim to do so within 3-5 business days. Please bear with us during peak periods. ​ For orders above SGD80, we are offering free delivery. For orders under SGD80, there will be delivery charge of SGD5 per delivery trip.

To qualify for delivery, your delivery location must be easily accessible through the elevator (i.e. similar storey as lift landing) or must be on the same floor as the goods unloading area.

If the delivery team is unable to deliver the furniture or bulky items to your location through the elevator at the point of unloading (i.e. items unable to fit into elevator, refusal of elevator access by building management or etc), we will assess the feasibility for the bulky item to be carried up through the staircase in a non-hazardous manner.

If the process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), we reserve the right to cancel the delivery.

Should the delivery process be completed through the staircase in a non-hazardous condition, additional charges per item will be as follows: Example from 1st storey to 2nd storey, $15 per item to be charged for each level.

Once your order has been processed, a tracking notification email will be sent to you with a tracking link for your delivery. You can follow the link to track your delivery. Please look out for this email as our shipping partners will be delivering your order soon.

Our team aims to send out orders as soon as we receive your order. Please take note that the delivery period is determined by our logistics partner and is not within our control. If you would like your items urgently, please visit our store to purchase them directly.

We do not ship internationally at the moment.If you would still like to move forward with a purchase, we will be happy to ship your order to a freight forwarder/agent of your choice. Our team will be able to assist with the provision of tax invoice and details. However, the team will not be able to assist with paperwork inclusions or documentations. Sorry!

Product

The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. For some products, print placement will vary and will not be the same as shown in the image. In purchasing, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for ‘natural’ material.

We try our best to list all the materials used for the product in our product descriptions to keep you informed of what they are made of. Products made from natural materials, such as wood, leather, rattan or marble may be different from the image that you see on our website. Due to the inherent nature of the raw materials, there may be variations in colour, shade and pattern or finish. As most of our products are handmade, sizes and measurements may vary. We seek your understanding and our team will try our best to match the items in your order as closely as possible. For glass products, slight differences are considered as a distinguishing feature of a craftsman's work, which makes each piece unique. Glass undergoes a thermal treatment that may cause some very slight blemishes. For some plastic products bubbles and moulding marks are part of the production process and are not to be deemed defective in any way.

Gift Card

Sorry, gift cards for in-store shopping are not able to be used on our web store at the moment.

Orders

The products featured on our webshop are subject to stock availability. If an item you have ordered becomes unavailable or out of stock, because of unexpected limits on our resources, we will contact you for a refund in the same mode of your payment.

If you have changed your mind, you can cancel your order within 24 hours of the time of order and receive a full refund of your money. You may get in touch with us at sales@limshollandvillage.com. In the event that you have changed your mind after your item has been shipped out, we will not be able to cancel your order.

We do not ship internationally at the moment.If you would still like to move forward with a purchase, we will be happy to ship your order to a freight forwarder/agent of your choice. Our team will be able to assist with the provision of tax invoice and details. However, the team will not be able to assist with paperwork inclusions or documentations. Sorry!

Yes we can do that! Please leave us a note when checking out and we will be sure to include it in your gift order.

Others

Please send us an email (sales@limshollandvillage.com) describing the problem and adding pictures. Don't forget to share your order number. We'll get back to you within 2 to 5 days.

Please note that once your order has been dispatched, our shippers do not allow for us to change the delivery details so please let us know of any changes or errors before the item is sent out.

Store Policy

At Lim’s Holland Village, we strictly accept refunds and exchanges only in the event that you have received a defective product or a completely different and incorrect product which does not match the order you placed. ​ We aim to do quality checks on all product before we deliver however in the unfortunate event that you receive a faulty item, please inform us at sales@limshollandvillage.com. All refunds and exchange requests for defective goods will undergo assessment before being approved or rejected. Please understand that not all cases will be approved for refund within reasonable means as a large number of our products are handcrafted and products may differ from the photos on our website. ​ To be eligible for an exchange, please take note of the following: 1. Needs to be returned in the original condition as received. 2. Inform Lim’s Holland Village of defective product within 24 hours of receipt by email with your order number (sales@limshollandvillage.com). 3. Our team will get back to you as soon as we can and inform you on the details for an exchange to be done.

All web store purchases will have to go through our online store team for matters of exchange/refund. At this moment, our in-store team is not equipped to assist on this matter. If you are unable to find the answers that you are looking for, please reach out to the web store team at sales@limshollandvillage.com.